At the heart of every business lies a powerful force that directly impacts the very efficiency and performance of its people and, therefore, its overall success and growth. This force is known as business culture and understanding this, as well as identifying when change is needed, is something every manager should know and understand.
Business culture, or organisational culture as it is sometimes referred to, is formed and exists whenever you have a group of people working together who are shaped by a set of visions, values and activities. As with any type of culture, when these are aligned and in tune with one another the culture and people within it will thrive allowing for maximum productivity. However, as we all know business is never that straight forward and difficulty comes when these visions, values and activities are forced to evolve – it is at this point in which we as managers need to introduce and implement change.
So what does a good business culture look like?
- High and positive morale
- A strong alignment with company goals and values
- Increased employee productivity and performance
- Strengthened employee relations
- Strong employee retention
- Improved sales and profit
This is achieved when time and effort is spent by management to ensure that their visions, values and activities are sold, educated and accepted throughout the organisation in a transparent and respectful manner. When employees are kept informed, feel valued and shown respect it increases their job satisfaction, which in turn adds to the positivity of the organisations culture.
As mentioned above though, there are many factors that can disrupt and push the need for change and it is how we as managers approach change that can cause rifts in our businesses culture.
Sometimes your decisions to overcome these pressures can be very small factors that just need a little care and attention to change, such as a new process of doing something that may at first be a learning curve for your employees, but in the long run will be more beneficial to the overall performance of your business. Other times, such as the loss of a department, these decisions are a lot bigger and this can understandably have a devastating impact on your employees; and, therefore, the overall culture of your business.
Even bigger problems occur when change cannot be implemented successfully or when the need for change goes unidentified and unaddressed. This is not uncommon in business and is not always a sign of failings within internal management, as it is sometimes difficult to see a problem when you are attached and submerged in that culture yourself. This can however be a sign that perhaps the best solution is to seek help from an external source that can offer fresh insight, knowledge and experience in order to help you back on track - this is why, over the years, there has been an ever growing need for specialised interim managers.
Here at Momenta we offer businesses the opportunity to improve their business culture both through our Momenta Performance Academy and through Momenta Interim Management. If you would like to speak more about either of these services and how we can help you today, please pick up the phone and give us a call on: 020 7374 5610 or drop us an email via our Contact page.