Written by Anna Bernstein on 06 May 2014
In business, there are going to be times when conflicts arise. This is simply common place when different people with different goals are thrust together. However, conflicts need not be negative; it’s how we approach different conflicts that often turn them into negative situations. Learning how to approach conflict resolution the right way can instead transform them into positive and rewarding experiences that end up benefiting both parties.
Conflict resolution has been the subject of much study and has led to many theories and approaches being formulated. The two main theories of conflict resolution are the Thomas-Kilmann Conflict Mode Instrument (TKI) and the Interest-Based Relational approach (IBR).
The TKI approach was formed in the 1970s by Kenneth Thomas and Ralph Kilmann; it recognises that there are five main styles of conflict and by understanding these styles you can apply different approaches that are best suited to resolve the conflict style you are faced with.
The five styles of conflict that they identified are:
The IBR approach instead recognises that conflicts are best resolved when you remove the person and your own personal views and feelings from problem; instead focusing on creating mutual respect and a more constructive and united approach towards resolution. With this ethos at its core, the IBR approach follows a set of rules that should be applied to the conflict at hand, these are:
You can read more about these two approaches in this post by Mind Tools.
Having studied and practiced both approaches, as well as many others, we have formulated our very own approach towards conflict resolution. At the heart of our approach are a series of rules that we teach as part of the Momenta Performance Academy, a few key rules include:
Our approach teaches our clients to be more confident and therefore more successful when conflicts arise; transforming the once negative process into one that is both positive and beneficial for both parties. In short, everyone’s a winner!