There has been a rise in in the number of complaints made across all businesses in recent years, yet many staff members are still unprepared to deal with such an eventuality. Momenta provide an outstanding array of complaint handling services to help your company meet its obligations and deliver outstanding customer service.

When a customer believes that their needs have not been met by a business, they are likely to make a complaint. Any complaint must be seen as a reputation management exercise and should be addressed with the utmost care by properly trained staff. Handling a complaint carefully is a vital part of business relations. A satisfied customer is likely to recommend the business to friends should they receive satisfactory service whereas a poorly handled complaint will result in negative word of mouth.

Exceptional Experience

Momenta have more than 20 years’ experience in complaint management and have worked with a number of organisations across multiple sectors including the UK’s leading retail banks.

A Range of Services

We can deliver a broad range of services to meet the needs of your business whether you require a bespoke technological solution or top quality service on site.

End to End Handling

Our comprehensive service offers business solutions from the first step of data collection through to business reviews and appeals.

Adaptable resourcing and implementation

Whether you need one case handler or over a thousand, Momenta provides solutions that help you match and surpass leading standards.

Momenta are second to none in creating, delivering and operating proven, successful complaints handling teams, no matter the scale of your requirements.  Contact us today to find out what we can do for your business.